A good tax system is not only about collecting revenue. It is also about building trust between citizens, businesses and the government. People are more willing to fulfil their responsibilities when they believe that the system is fair, transparent and treats everyone equally. For many years, taxpayers in Pakistan have faced challenges where their experience sometimes depended on personal interaction with tax officials. This often resulted in delays, uncertainty and concerns about consistency and fairness. Pakistan’s move towards a faceless taxation system can become an important step towards addressing these issues. By using technology instead of relying heavily on personal interaction, the tax system can become more transparent, predictable and easier to manage. The purpose of faceless taxation should not simply be automation; it should be the creation of a system where taxpayers have greater confidence and where compliance becomes simpler. Several countries around the world have already transformed their tax systems through technology. Their experiences show that digitalisation can improve efficiency, reduce administrative burdens and create a better relationship between taxpayers and the state.

Estonia’s experience provides valuable lessons. Through strong digital infrastructure, citizens can access a wide range of government services electronically, including tax-related services. Estonia........

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