7 June 2025, 11:06

By Clive Wratten

When people travelling for work step onto a train, they expect a service that gets them from A to B efficiently - not a system that feels rigged against them.

But across the UK today, too many honest passengers are being penalised by a ticketing system so opaque, and inconsistent that even seasoned commuters are caught out. The real irony is that fares are already so complex and overpriced that often people travelling for work end up overpaying instead of underpaying.

The recent review by the Office of Rail and Road (ORR) highlights a pressing issue: disproportionate actions taken against passengers for minor infractions, often stemming from the system's inherent complexity. From multiple ticket checks per journey to making a genuine error that results in a court summons rather than a simple correction........

© LBC