Your CRM Was Built for a World Before AI. That’s Why Your Agents Keep Failing

In 2025, Gartner projected that more than 40 percent of agentic AI projects would be canceled by the end of 2027.

BY HILLARY REMY, FREELANCE WRITER

Illustration: Getty Images

When AI agents underperform, the first instinct is to fix the AI. Swap the prompts, adjust the configuration, try a different vendor. Months of that and the results are still off: wrong context, stale data, account details that don’t match what the team knows to be true. The model keeps getting the blame, which is usually not where the actual problem is. Research firm Gartner projected in June 2025 that more than 40 percent of agentic AI projects will be canceled by the end of 2027, citing escalating costs, unclear business value or inadequate risk controls.

What’s actually underneath a lot........

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