05-13-2026SUBSCRIBER EXCLUSIVE

ServiceNow CEO Bill McDermott: Silicon Valley is getting enterprise AI wrong

As investors panic over an AI-driven “SaaSpocalypse,” the legend enterprise software CEO explains what AI agents can and can’t do, the industry’s biggest moat, and his ‘Goldilocks formula’ for pricing. Plus: Three SaaS companies most at risk of AI disruption.

ServiceNow CEO Bill McDermott [Photo: BRENDAN SMIALOWSKI/AFP via Getty Images]

Enterprise software has long operated on a relatively stable hierarchy of power: The companies that owned the interface largely owned the customer relationship. Employees moved through dashboards, tabs, forms, and menus; software........

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