Why the best teams treat feedback as a practice—not an event

It can be tough to give. It can be uncomfortable. But withholding honest feedback is a disservice—to employees, and to the company.

[Photo: Issarawat Tattong/Getty Images]

One of the great tales from basketball lore is how coach Phil Jackson led teams like the Bulls and the Lakers to dynasty status. Working with legends like Michael Jordan and Kobe Bryant, he might have let the all-stars run the show. Instead, his success hinged on transparency. Jackson gave players clear, constructive feedback. For example, he urged Jordan to cut back on scoring and involve his........

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