Glasgow City Council is an institution that is easy to criticise or complain about, they often make that very easy for us.

For many of my constituents it is a weekly, if not daily occurrence. The processes of many democratic organisations whether at national, local or even community based level can often be frustrating.

They are seemingly hamstrung by bureaucracy to the point that those reliant on their services pull their hair out at the seeming lack of urgency or empathy on display.

Since becoming a councillor three years ago, I have learned this is often the nature of the democratic process. Holding people to account and ensuring they are transparent often makes for a slow process.

However frustrating........

© Evening Times