The shocking revelations from Pip Lee, 56, come after a new report, from charities RNID and SignHealth, which reveals the problems the more than six million adults who suffering from hearing loss face in healthcare.

Ms Lee relies on lipreader and hearing aids, but encountered a problem when the consultant refused to take off their facemask.

Ms Lee only found out the scale of the MRI scan after her appointment (Image: RNID) She left knowing she needed an MRI on her brain, but it was only until after receiving a post-appointment letter that the scan was........

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