You know as well as I do volunteer programs are never “one-and-done”.

As your program grows and evolves, so must the systems and processes that support it.

As things change, small inefficiencies in your program that weren’t really a problem before can start to snowball into major issues.

What was a minor delay in screening, for example, when you had 20 volunteers can bring your entire recruitment process to a halt now that you have 100. Issues like that eventually lead to miscommunication, frustrated volunteers and decreased impact.

To prevent those problems from sneaking up on you, you need a proactive process improvement plan.

What is a process improvement plan? Simply put, it is a detailed roadmap that outlines the steps an organization needs to take to identify and implement changes to improve its existing systems and processes. It helps address inefficiencies, uncover new opportunities and enhance overall impact.

But creating an effective plan is about more than just documents and checklists. It’s about engaging volunteers, understanding what’s actually happening on the ground and fostering a culture that supports change.

How to begin the process improvement journey?

Planning for process improvement can (and........

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